Overview
🔄 Refund & Return Policy – Deep LED
At Deep LED, customer satisfaction is our top priority. We take pride in delivering certified, high-quality LED products. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
- Products can be returned or replaced only in the following cases:
- Manufacturing defect
- Transit damage (must be reported immediately on delivery)
- Wrong product delivered
- Return requests must be raised within 7 days of delivery.
2. Conditions for Return
- The product must be unused, undamaged, and returned in its original packaging with invoice/bill.
- Products damaged due to improper installation, electrical surge, or mishandling are not eligible for return/refund.
- Customized or special-order products are non-returnable.
3. Refund Process
- Once the returned item is received and inspected, we will notify you about the approval or rejection of the refund.
- If approved, the refund will be initiated to your original payment method within 7–10 business days.
- In case of replacements, a new product will be dispatched after verification.
4. Shipping Costs
- If the return is due to a manufacturing defect or wrong item, Deep LED will bear the shipping charges.
- For all other cases, the customer is responsible for return shipping costs.
5. Non-Refundable Items
- Products damaged by misuse, power fluctuation, waterlogging, or physical damage.
- Products without original invoice or beyond the return period.
6. Contact for Returns/Refunds
📧 Email: info@deepled.in
📞 Phone: +91-8888018484
🏭 Address: Block 1, Siddhi Vinayak Complex, Canal Road, Beed – 431122